Shipping Policy

Welcome to Dr.Silks! We are committed to providing you with efficient and reliable global shipping services. Please read our detailed shipping policy to understand our shipping processes and regulations.

shipping area

We offer worldwide shipping services, allowing you to enjoy Dr.Silks' premium products no matter where you are.

processing time

Order Processing Time: All orders will be processed within 1-2 business days after receipt. Please note that our processing time does not include weekends and public holidays.

shipping methods and time

Standard Shipping: Our standard shipping service covers the globe and typically takes 7-15 business days for delivery, depending on the destination.
Expedited Shipping: If you need faster shipping services, please contact our customer service team for more information and pricing details.

shipping fees

Free Worldwide Shipping: We offer free standard shipping worldwide on all orders. Enjoy a convenient shopping experience with no additional costs.

order tracking

Once your order is shipped, we will send you an email with the tracking information. You can use the provided tracking number to check the status of your order on the respective courier's website.

taxes and duties

For international orders, import taxes, duties, and other related fees may apply. These charges are the responsibility of the recipient. Please contact your local customs office for more information.

shipping issues

If your order does not arrive within the estimated time frame or if there are any issues during transit, please contact hello@drsilks.com, and we will do our best to assist you.

damaged or lost orders

If your order is damaged or lost during shipping, please contact us immediately and provide the relevant order information and photos of the damage. We will arrange a replacement or refund based on the specific situation.

returns and refunds

For detailed information, please refer to our return policy. If you need to return an item, please contact our customer service team for further assistance.

Dr.Silks
Email: hello@drsilks.com